Privacy policy
Last updated: 18 October 2026.
Who we are
Streamline Electrical Solutions Pty Ltd is based in North Haven, South Australia. The Streamline admin team monitors our inbox and is the contact for privacy questions, access or correction requests, and complaints. Email admin@streamlineelectrical.com.au or call 0447 662 220.
Information you provide
The enquiry form asks for your name, job suburb, email or phone, and a description of the work. Customer type and service choices are optional. We use this information to assess your enquiry, contact you, discuss the scope and prepare a quote. Please avoid sensitive personal information. You can contact us by phone or email instead of using the form.
You need to provide a name, suburb, message and at least one contact method to submit the form. Without enough information, we may be unable to assess or respond to your request. An enquiry does not subscribe you to marketing.
How enquiries reach us
The website is hosted on Vercel. Its enquiry function is configured for Sydney. Submitted details pass through Resend to admin@streamlineelectrical.com.au, our Microsoft 365 business mailbox. A supplied email address becomes the reply address. There is no automatic customer email and no separate website enquiry database.
Resend stores email content and delivery records in the United States, with stated retention of 30 days on its standard Free, Pro and Scale plans. Email delivery uses its configured Tokyo region. Vercel and Microsoft may process information through infrastructure and service operations outside Australia. We have not confirmed every processing location for these providers. See Resend’s data handling information, Vercel’s privacy policy and Microsoft’s privacy statement.
Abuse protection and connection records
Vercel receives ordinary connection information, such as IP addresses and requested pages, to serve and protect the site. Our form limits repeated submissions using an Upstash Redis store in Sydney. It receives protected identifiers derived from the client IP and submission, counters and delivery status. These application keys expire within 24 hours. Contact fields and job messages are not sent to that counter store.
The application logs fixed failure categories for troubleshooting, without contact fields or job descriptions. Hosting providers may keep their own connection and operational logs under their service settings. HTTPS protects information in transit on the public website.
Storage and retention
Enquiries received by the admin team are held in our business email system. We have not yet set a fixed deletion period for enquiries that do not become jobs. There is no automatic enquiry-deletion schedule. Records needed for an accepted job, an ongoing enquiry, a dispute or recordkeeping may need to be retained separately.
Contact the admin team if you want to ask what information we hold or request deletion. We will consider the request and explain any records we need to keep. Provider logs, mailbox copies and backups may follow different retention arrangements.
Access, correction and complaints
Email or call the admin team using the details above to request access, correct information or raise a privacy concern. Tell us which enquiry or information the request concerns, without sending identity documents unless we ask through an appropriate channel. We may need to confirm your identity before releasing or changing personal information.
The admin team will review the request or complaint, contact you if more information is needed, and explain the outcome. If you remain concerned, the Office of the Australian Information Commissioner provides information about privacy rights and complaint options.
Cookies, links and changes
This application sets no cookies, uses no local or session storage, and has no analytics, advertising pixels or embedded third-party content. Your browser may cache assets, restore form state or save contact information under its own settings. See cookies and tracking.
Social, phone and email links open services with their own data-handling practices. We update this policy when the website’s information handling changes. This policy covers website enquiries; other business records may have additional requirements.